What Happens If Plans Change
Life happens, and sometimes a booking can't go ahead exactly the way it was planned. We get it, and we want you to feel confident booking with us knowing that we'll work through it with you if something comes up. This page covers the most common questions about changes, illness and cancellations.
If anything below doesn't cover your situation, the fastest way to sort it is to get in touch with your consultant directly. They know your booking and can talk you through the options that actually apply to it.
What if our event can't go ahead because of something outside our control?
Get in touch with your consultant as early as you can. We'll talk through the options available for your specific booking, based on how close you are to your event date and what's actually happened.
What if someone in the group is unwell close to the event?
Let your consultant know as soon as possible. We'll work through the best way forward with you, whether that's about one guest or a few.
What if our numbers have dropped and we're below our package minimum?
Have a look at our Guest Numbers Dropped page, and reach out to your consultant so we can go over the options for your event.
What if I need to cancel altogether?
Reach out to your consultant and we'll go through your options together. Our general cancellation terms are set out in our Terms & Conditions.
Do we need to do anything differently around health or safety restrictions?
We'll always work within whatever official guidance applies at the time of your event. If you have a specific question as your date gets closer, your consultant can talk you through it.
Got a question that's not covered here? Have a look at our general FAQs, or call us on 1300 339 734 and one of our consultants will help you out.