FAQs
So, you've got a few questions! Below are some of the ones we hear most often. If you can't find your answer here, call us on 1300 339 734 and one of our consultants will help you out.
What are the standard steps in booking a My Ultimate Girls Trip?
Great question! Here's the short version:
Find the package that feels right for your group, or chat to us if you're not sure where to start.
Talk through the details with your consultant, so everything is clear before you commit.
Once you've found the one, pay your booking deposit to lock in your date.
Closer to your event, your consultant will go over final numbers and any last details with you.
Enjoy your trip!
To ensure genuine and fair availability for everyone, we don't put dates on hold or take tentative bookings, so only commit to a date once you're ready to pay your deposit.
Can everyone in the group pay you separately?
Sorry, we only accept our final payments in one lump sum. Each guest pays you individually, and then you pay us.
When is final payment due?
Your Final Numbers Due Date is set when you book, and your consultant will confirm it with you then. We'll always be upfront about dates and amounts before you're asked to pay anything.
What if our guest numbers drop before the event?
Have a look at our Guest Numbers Dropped page, and get in touch with your consultant so we can work through the options for your booking.
What if our plans change, or we need to cancel?
Visit our What Happens If Plans Change page for the common scenarios, and have a look at our general Terms & Conditions for our cancellation policy.
Can guys come along too?
Our packages are designed around women's groups, but every group is different. Chat to your consultant about what's possible for your event.
Does it have to be for a specific occasion?
Not at all. A My Ultimate Girls Trip can mark a birthday, a reunion, a milestone, or just be an overdue weekend with your girls. The occasion is whatever you want it to be.
What's included in a package?
Every package lists its own inclusions on its package page, so you can see exactly what's covered before you book. Your consultant can talk you through any of the details.
Can we see reviews from other groups?
Yes, have a look at our Reviews page to see what other groups have said about their trips.
When are you open, and how can I contact you?
Our consultants are available Monday to Friday, 8am to 6pm, and Saturdays, 12pm to 9pm (Sydney, Melbourne, Brisbane and Gold Coast time), excluding public holidays. Call us on 1300 339 734, or head to our Contact Us page.